Released on = September 14, 2006, 10:02 pm

Press Release Author = Bharat Book Bureau

Industry = Industrial

Press Release Summary = Successful utility customer service leaders are providing
great service while reducing costs.

Press Release Body = Successful utility customer service leaders are providing great
service while reducing costs. This primer for customer service leaders at all levels
outlines successful techniques for creating a customer focused culture, taking costs
out of the business and maximizing technology, processes and efficiency. Readers of
this book will find easy to implement, proven best practices combined with
thoughtful discussions on current strategies and innovations. Additionally insights
and case studies from successful utility leaders will amplify the challenges of
successfully implementing these best practices.

Learn how to :
Build an aligned motivated team
Offer new services and products to meet your customers' needs
Reduce unbilled losses in your meter to cash cycle
Create effective channel management
Define, measure and map your key customer service processes
Utilize workforce management tools


Web Site = http://www.bharatbook.com

Contact Details = 207, Hermes Atrium,
Sector 11, CBD Belapur,
Navi Mumbai - 400 614, India.
Phone:+91-(022)-2757 8668 / 2757 9438
Fax:+91-(022)-2757 9131
E-mail: info@bharatbook.com